KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN RESERVASI/BOOKING RAWAT JALAN
Abstract
One of the activities carried out in hospital administration is serving patients' registration and administrative requirements before receiving any medical treatment. Providing the best quality service is not easy for hospital managers since the services the hospital provides involve the quality of life of its patients. In other words, if an error occurs in medical procedure, it can negatively impact the patient. Satisfaction with health services is achieved when patients get services that exceed their expectations. The research design is quantitative with a cross-sectional study approach to determine patient satisfaction with health services. The population in this study were visitors to Humana Prima Hospital from March to May 2023. Sampling method with random sampling. The samples taken were as many as 49 people. Data collection starts from the opening hours of registration until it is completed. The research instrument was using a questionnaire containing 10 question items. Data analysis uses Likert Scale, Univariate Analysis using percentages and Simple Linear Regression Test. The conclusion of this research can be categorized as neutral with 41.4%, and there is an influence of Service Quality on Patient Satisfaction.
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