EVALUASI WAKTU TUNGGU PELAYANAN RESEP RAWAT JALAN DI RUMAH SAKIT

Sarah Zielda Najib, Jamila Hamidi Yanti, Anisatur Rohmah

Abstract

Providing pharmaceutical services in hospitals, monitoring and evaluation needs to be fullfil to achieve quality health services with the purpose hospitals are expected to be able to meet the Minimum Service Standards (SPM) set by the government in particular waiting time for prescription services. The waiting time for prescription services according to regulations is £ 30 for non-concocted prescriptions and £ 60 for concocted prescriptions. This research aims to evaluate waiting time for prescription services in the outpatient pharmacy installation at RSIA Hikmah Sawi. This research used observative descriptive method by direct observation and recording the waiting time for prescription services written on observation sheet during November 2023. The result shows that 591 outpatient prescriptions were served during November 2023, consisting of 567 non-concocted prescriptions and 24 concocted prescriptions. The mean of waiting time for prescription services during the study was 15.43 minutes for concocted prescriptions and 12.67 minutes for non-concocted prescriptions, The results obtained show that the waiting time for prescription services meets the requirements according to regulations.

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Authors

Sarah Zielda Najib
czellda@gmail.com (Primary Contact)
Jamila Hamidi Yanti
Anisatur Rohmah
Najib, S. Z., Yanti, J. H., & Rohmah, A. (2024). EVALUASI WAKTU TUNGGU PELAYANAN RESEP RAWAT JALAN DI RUMAH SAKIT . JURNAL RISET KESEHATAN POLTEKKES DEPKES BANDUNG, 16(1), 252-257. https://doi.org/10.34011/juriskesbdg.v16i1.2513

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