HUBUNGAN MUTU PELAYANAN PERSALINAN NORMAL BIDAN DESA DENGAN KEPUASAN IBU BERSALIN
Abstract
Village alerts are conducted to assess the quality of community midwives' services and determine maternal satisfaction. Community midwives are essential healthcare professionals who significantly advance public health by fulfilling their responsibilities and empowering communities to attain self-sufficiency in their endeavors to enhance services, particularly for mothers residing in remote or coastal areas, ensuring their optimal care during childbirth. The objective of this study was to establish the correlation between the standard of normal delivery and the level of satisfaction experienced by mothers. The research methodology employed in this study is quantitative, utilizing a Cross-Sectional Study design. The study was carried out in May 2023. The study sample consisted of 52 individuals, specifically mothers who delivered at the Pasitallu Health Centre in Selayar Islands Regency between April and May 2023 The Total Sampling technique was employed to choose the participants. The research instrument employed a questionnaire to assess the caliber of service and the degree of contentment among mothers undergoing childbirth. The findings indicated a significant correlation (ρ = 0.003) between community midwives' quality of normal delivery services and maternal satisfaction, at a significance level of α = 0.05. Enhancing the competence of personnel is advised to enhance the level of service provided and meet the expectations of mothers.
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